Gaming at the Reef Hotel Casino
The Reef Hotel Casino sits at 35-41 Wharf Street in the middle of Cairns City. It is the only licensed casino in the Far North Queensland region, so it naturally ends up as the go-to spot for table games and electronic machines up this way. The Pullman hotel tower rises over the complex and everything links internally, which means no ducking outside between the casino floor, restaurants and the hotel lobby.
On the gaming side, the floor is broadly split in two. Electronic gaming machines are spread through the main area, while live table games sit together in a clearly marked section. Table games include the usual staples like blackjack, roulette and baccarat, with staffed sessions running through the day and into the night. Machines accept cash and ticket vouchers directly, and each table or screen shows its own betting limits before you sit down.
| Contact | Detail |
|---|---|
| Address | 35-41 Wharf Street, Cairns City QLD 4870 |
| General Phone | +61 7 4030 8888 |
| Casino Gaming Line | +61 7 4030 8822 |
| General Email | [email protected] |
| Guest Services Email | [email protected] |
| Responsible Gambling Line | 1800 858 858 |
The cashier cage is the main money point on the floor. It handles chip exchanges, machine ticket cash-outs and can direct you to the responsible gambling desk or duty staff if you ask. For most in-person gaming transactions, you will pass by this counter at some stage.
Getting Around the Floor on Your First Visit
If you are dropping in for the first time, the layout is fairly straightforward once you are inside. The main entrance faces Wharf Street, a short walk from the Reef Fleet Terminal and Trinity Inlet. Just past the doors there is an information desk, and staff there can give you a printed floor map or simply point out where everything is. Asking usually beats wandering around in circles.
Heading to the table games, you will need chips before you sit down. Those are bought with Australian dollars at the cashier cage. If you prefer electronic machines, it is a bit more direct: put in cash or a ticket voucher and the machine loads credits automatically. Limits on each machine or table can be different, so have a quick look at the signage before you start a session.
A simple way to approach your first visit:
- Arrive at 35-41 Wharf Street and come in through the Wharf Street entrance.
- Be ready to show valid photo ID at the entry point if staff request it. Australian government-issued ID is the usual standard.
- Pick up a floor map from the information desk near the entrance, or at least pause there to get directions.
- Walk through to the gaming area you are after - machines on the main floor, table games in the designated section nearby.
- For table games, stop by the cashier cage first and swap your AUD for chips.
- For machines, insert cash or a ticket voucher into the note acceptor to load your credits.
- Check the posted betting limits at the table or on the machine screen before committing to a game.
- When you are finished, take your chips or machine tickets back to the cashier cage to cash out before you leave the floor.
One general tip that applies pretty much everywhere: if you are thinking of a longer session, settle on a spend limit before you walk in. Having a number in mind at the start makes it simpler to stop when you reach it, instead of trying to decide that on the fly.
Accommodation Inside the Complex
The hotel component of the property operates under the Pullman brand, part of the Accor group, at that same Wharf Street address. Rooms look across Trinity Inlet and the waterfront, and the location counts as upper-end for Cairns, especially if you want to be close to the marina. Hotel guests can move between their rooms, the casino floor, restaurants and entertainment areas without needing to step outside the building.
Bookings run through the Accor platform or direct contact with the hotel team. The Accor ALL loyalty program applies to eligible hotel stays, so you can earn or use points and status benefits in the normal way. Casino play does not connect into that program though, so gaming activity does not count toward Accor points or tiers.
| Contact Type | Detail |
|---|---|
| Reservations Email | [email protected] |
| Sales Enquiries | [email protected] |
| Accor Booking Portal | all.accor.com/hotel/2901 |
| Hotel Brand | Pullman (Accor) |
Dining, Bars, and What’s On
Across the complex there are several food and beverage outlets, from relaxed spots through to more formal sit-down options. Menus generally reflect the tropical Far North Queensland setting, which fits with the waterfront location and local produce. Bars sit both on and next to the gaming floor, with service hours paced around when the casino is open.
Through the year the venue programs entertainment, with live music, comedy and other ticketed shows appearing on the calendar. Current and upcoming events are listed on the official site at reefcasino.com.au, and tickets can be organised online or by getting in touch with the venue. You can attend events without going onto the gaming floor at all, as the entrance points are separated and security treat them as different areas.
To see what is coming up and book a spot:
- Head to reefcasino.com.au and look for the entertainment or events section.
- Scroll through the calendar to find the dates or acts that suit you.
- Choose an individual event and follow the on-screen prompts to reserve tickets.
- After payment, a booking confirmation is sent to the email address you enter at checkout.
- Bring that confirmation - printed or on your phone - to the venue entry on the night of the event.
